net/freeswitch/files/etc.minimal/autoload_configs/callcenter.conf.xml

   1 <configuration name="callcenter.conf" description="CallCenter">
   2   <settings>
   3     <!--<param name="odbc-dsn" value="dsn:user:pass"/>-->
   4     <!--<param name="dbname" value="/dev/shm/callcenter.db"/>-->
   5   </settings>
   6
   7   <queues>
   8
   9     <queue name="support@default">
  10       <param name="strategy" value="longest-idle-agent"/>
  11       <param name="moh-sound" value="$${hold_music}"/>
  12       <!--<param name="record-template" value="$${base_dir}/recordings/${strftime(%Y-%m-%d-%H-%M-%S)}.${destination_number}.${caller_id_number}.${uuid}.wav"/>-->
  13       <param name="time-base-score" value="system"/>
  14       <param name="max-wait-time" value="0"/>
  15       <param name="max-wait-time-with-no-agent" value="0"/>
  16       <param name="max-wait-time-with-no-agent-time-reached" value="5"/>
  17       <param name="tier-rules-apply" value="false"/>
  18       <param name="tier-rule-wait-second" value="300"/>
  19       <param name="tier-rule-wait-multiply-level" value="true"/>
  20       <param name="tier-rule-no-agent-no-wait" value="false"/>
  21       <param name="discard-abandoned-after" value="60"/>
  22       <param name="abandoned-resume-allowed" value="false"/>
  23     </queue>
  24
  25   </queues>
  26
  27 <!-- WARNING: Configuration of XML Agents will be updated into the DB upon restart. -->
  28 <!-- WARNING: Configuration of XML Tiers will reset the level and position if those were supplied. -->
  29 <!-- WARNING: Agents and Tiers XML config shouldn't be used in a multi FS shared DB setup (Not currently supported anyway) -->
  30   <agents>
  31     <!--<agent name="1000@default" type="callback" contact="[call_timeout=10]user/1000@default" status="Available" max-no-answer="3" wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />-->
  32   </agents>
  33   <tiers>
  34     <!-- If no level or position is provided, they will default to 1.  You should do this to keep db value on restart. -->
  35     <!-- <tier agent="1000@default" queue="support@default" level="1" position="1"/> -->
  36   </tiers>
  37
  38 </configuration>